01 Inbound voice AI
Each number is its own agent.
A dedicated agent on each number. Script, greeting, voice, language, transfer, and a duration cap.
Inbound config
Active- Line
- Sales
- Greeting
- Metro Ford
- Voice
- Rachel
- Transfer
- Armed
- Cap
- 8 min
AI receptionist, intake and follow-up
Answer the call.
Book the visit.
Update the CRM.
Grepiv answers inbound, places outbound, and texts on SMS and WhatsApp. It writes the lead, books the appointment, and sends the result to your CRM. You keep your own numbers.
Voice and SMS
One number, both channels
Your numbers
Keep them, or port them in
Any CRM
Webhooks, no lock-in
Inbound · sales line
Your own number
Extracted this call
- Caller
- Known · last call Mar 2
- Matter
- Personal injury · new intake
- Booking
- Tue 10:30 · consultation
Answer
Extract
Deliver
- Voice
- SMS
- Book
- CRM
One call, end to end
The line rings. Everything else is already moving.
Six things happen between hello and your CRM. Your team does none of them by hand.
- 01
The line rings
Your team is with a client. The line keeps ringing.
Grepiv answers on your own number with the same greeting and script every time.
- 02
The CRM speaks first
A pre-call webhook runs before the agent says hello.
Last contact, the policy or matter on file, and any open appointment land in the conversation.
- 03
The call does the work
Intent, matter type, and transfer rules extract while they talk.
Mid-call tools can check your system or hand the call to a person.
- 04
The thread stays open
They hang up. The conversation continues on the same number.
SMS or WhatsApp goes out when your condition matches. IQ Chat holds the thread.
- 05
The desk updates
A lead lands in Intake, New quotes, or Renewals.
An appointment books inside working hours. Round-robin picks the assignee.
- 06
Your system already has it
Nobody re-types the intake notes. The webhook already fired.
Enrichment in, payload out. Your CRM stays the source of truth.
Platform
Six systems. One account.
Voice, messaging, pipelines, scheduling, tools, and webhooks. Each one is configured on its own, scoped to the lines you connect.
- 02Outbound campaignsReusable configs that auto-dial new leads, skip sources you exclude, and call from a chosen line.
- 03SMS and WhatsAppTwo-way texting on the same numbers. Auto-reply when you want it. Leads from the thread.
- 04Leads and pipelinesPipelines you name, like Intake or Renewals. Custom fields, duplicate warnings, webhook intake.
- 05AppointmentsBook from the calendar or a live call. The voice agent can reschedule or cancel. Working hours, and round-robin when the AI assigns.
- 06Tools and webhooksMid-call tools the AI can fire, pre-call CRM context, and post-call workflows with conditions.
Product
Voice, messaging, and the desk after.
Three layers buyers actually buy. Each one is live in the product today.
01 Voice
Inbound config
GreetingMetro Ford
VoiceRachel
TransferArmed
Each number is its own agent
You write the script, pick the voice, set a duration cap, and decide what gets extracted from the transcript.
- Live transfer with an announcement and retries
- Pre-call webhook pulls CRM context before hello
- Auto-dial new leads. Skip sources you never call.
02 Messaging
IQ Chat
Can I get a quote before my renewal?
Yes. An adviser can call Tuesday at 10:30.
The conversation does not end at hang-up
AI SMS sits on the same lines. Threads live in IQ Chat before they become a lead. Auto-reply covers nights. Turn AI off on one thread when a person takes over.
- Account default for numbers without their own config
- Extract fields and create leads when you enable it
- A WebRTC widget if they tap instead of dial
03 Operations
Today
- 10:30Intake consultation
- 13:00Policy review
- 15:45Quote follow-up
The desk is already updated
Pipelines, custom fields, working hours, round-robin staff, mid-call tools, and HTTP workflows into any system you run.
- Pipelines named for how your firm or agency works
- Book from the dashboard or from a live call
- Tokenized webhook intake from any site or CRM
Setup
Live in an afternoon.
Connect Twilio, write the agent, turn on texting, then point webhooks at your CRM. Most teams ship inbound first.
01
Connect your numbers
Add Twilio credentials, fetch your inventory, and tag the lines Grepiv should use.
02
Write the agent
Script, greeting, voice, extraction fields, tools, and transfer rules. Per inbound number or outbound config.
03
Turn on texting
Attach an AI SMS config, and WhatsApp if you want it. Optional auto-reply on the same numbers.
04
Catch every lead
Pipelines and forms decide where a person lands. Webhooks and the dashboard both create leads.
05
Book and hand off
Appointments land on the calendar. Webhooks push the outcome to your CRM.
Industries
Built for law firms and insurance agencies.
Intake calls that arrive at all hours, and quote requests that go cold in minutes. For every other business, the same stack is an AI receptionist: it answers, takes the message, books, and puts the caller through.
Law firms
Intake that runs the same at 2am
The agent runs your intake script identically on every call, records the matter type, and hands qualified callers to a fee earner. Everything else is captured for follow-up rather than lost.
Intake snapshot
IntakeConsultationsReferrals
Matter
Personal injury, no conflict
Next step
Tue 10:30 consultation
- The same intake questions on every call, day or night
- Matter type and conflict details as structured fields
- Live transfer with an announcement when a caller qualifies
- Transcript, summary, and recording on every call
Insurance agencies
Quote requests called back in seconds
A new quote request triggers an outbound call the moment it lands, with the policy already pulled from your system. Renewal lists run without anyone building a call sheet.
- 01Auto-dial a new quote request the moment it lands
- 02Pre-call webhook pulls the existing policy before hello
- 03Exclude the lead sources you must never cold-call
- 04Push the outcome into your agency management system
Stack
Your vendors. Our desk.
Twilio for telephony. A live voice catalog for the agent. OpenAI for SMS and extraction. HTTP everywhere else.
Twilio
Calls, SMS, WhatsApp, recordings, and your number inventory.
Voices
Conversational voice agents and the live voice catalog.
OpenAI
SMS replies, prompt help, transcripts, and field extraction.
Your CRM
Pre-call enrichment, post-call workflows, and lead webhooks.
WebRTC
A branded click-to-talk widget in the browser.
Cloud storage
Optional call recordings when you turn them on.
Not shipping yet: Self-serve signup and billing, Password reset, Inventory module.
Get started
Put your script on a real line this week.
Inbound, outbound, SMS, leads, and appointments. One account. Your own numbers. We open it with you.