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Grepiv

Industries

Built where the phone is the product.

Law firms and insurance agencies first: intake that cannot wait, and quote requests that go cold in minutes. For any other business it is an AI receptionist, and every trade that lives on the phone runs the same stack with a different script: property, dental, home services, aesthetics, fitness, recruiting.

Intake, at every hour

Law firms

The agent runs your intake script the same way on every call, records the matter type, and hands qualified callers to a fee earner. Everything else is captured for follow-up rather than lost.

A new-matter call at 9:40 PM.

Grepiv answers in your firm's words, runs the intake questions, records the matter type, and books the consultation — before anyone is back at their desk.

  • The same intake questions on every call, day or night
  • Matter type and conflict details captured as structured fields
  • Live transfer with an announcement when a caller qualifies
  • Transcript, summary, and recording on every call
  • Webhook into your case management system when the call ends
Law firms in detail
Inbound configuration
Line
Intake
Greeting
Thanks for calling
Voice
Rachel
Transfer
Armed
Cap
8 min

Extracting

intentmatter_typecallback_time

An intake line: script, voice, transfer and what each call extracts.

Speed to quote, and renewals that chase themselves

Insurance agencies

A new quote request triggers an outbound call the moment it lands, already knowing what your system knows. Renewal lists run as an outbound config, with the sources you must never cold-call excluded.

A quote request at 4:12 PM.

Grepiv dials back within seconds, with the existing policy pulled in before hello, captures what changed, and books the adviser call — before the comparison site rings.

  • Auto-dial a new quote request the moment it lands
  • Pre-call webhook pulls the existing policy before hello
  • Exclude the lead sources you must never cold-call
  • Round-robin assignment when the AI books the adviser call
  • Push the outcome into your agency management system
Insurance agencies in detail
Post-call workflow
  1. Call ends200 OK
  2. Condition matches200 OK
  3. Send SMS200 OK
  4. POST to CRM

After the call: the condition matches, the text goes out, the outcome posts to your system.

Everywhere else

Same stack. Different script.

There is no dental build and no real-estate build. What changes is the script, the pipeline names and the fields you extract — all of it configuration.

Real estate

A portal enquiry goes cold in ten minutes, and you were at a viewing.

Real estate in detail

Home services

You are under a sink. The phone rings. That job goes to whoever answers.

Home services in detail

Med spas and salons

Bookings come by phone while every chair is full.

Med spas and salons in detail

Gyms and studios

Trial enquiries arrive at 9pm and get answered on Monday.

Gyms and studios in detail

Constant

What never changes.

Whatever the trade, these four are the same, which is why one platform covers all of them.

  • 01

    Your numbers

    You connect your own Twilio account and tag the lines Grepiv may use. Numbers you already have can be ported in, and they stay on your account whatever the trade.

  • 02

    Your script

    Greeting, script, voice, transfer rules and duration cap are set per number. That is what makes a line sound like it belongs to your trade rather than to a call centre.

  • 03

    Your fields

    You define what each call should extract and which lead fields it fills. Pipelines and custom fields are yours to name.

  • 04

    Your system of record

    Pre-call enrichment and post-call workflows are plain HTTP, so the outcome lands in the case management system, agency management system, CRM or ATS you already run.

Next step

Map your trade to the catalog.

Every point above ties to a shipped capability — inbound, outbound, SMS, pipelines, appointments or webhooks.

Full capabilitiesRequest a demo