Med spas and salons
Every chair is full. The phone is still answered.
Treatment businesses lose bookings to a busy signal. Grepiv answers, explains what you offer, and books into the calendar — and because texting runs on the same number, a client who cannot talk can finish by message.
The problem
Bookings come by phone while every chair is full.
The agent answers, explains what you offer, and books into the calendar. Texting runs on the same number, so a client who cannot talk can finish the booking by message.
What Grepiv does on the line
- Booked into working hours, assigned to the right practitioner
- Two-way SMS and WhatsApp on your existing number
- Post-call text with the details when your condition matches
- Every conversation in one inbox, lead or not
Pipelines you would name
Pipelines and custom fields are yours to define. These are the ones a desk in this trade usually ends up with.
- Consultations
- Treatments
- Rebookings
The outcome
Every call lands on the desk.
Whatever the agent captured on the call arrives as a lead in the pipeline you named, with the fields you asked for, ready for whoever picks it up.
| Name | Pipeline | Source |
|---|---|---|
| Dana Whitfield | Intake | Inbound call |
| Marcus Reyes | New quotes | Webhook |
| Priya Nair | Renewals | AI SMS |
| Tom Alderman | Intake | Outbound call |
Leads as they arrive, tagged with the pipeline and the source that created them.
Setup
Live in an afternoon.
The same five steps whatever the trade. Only the script and the pipelines differ.
01
Connect your numbers
Add Twilio credentials, fetch your inventory, and tag the lines Grepiv should use.
02
Write the agent
Script, greeting, voice, extraction fields, tools, and transfer rules. Per inbound number or outbound config.
03
Turn on texting
Attach an AI SMS config, and WhatsApp if you want it. Optional auto-reply on the same numbers.
04
Catch every lead
Pipelines and forms decide where a person lands. Webhooks and the dashboard both create leads.
05
Book and hand off
Appointments land on the calendar. Webhooks push the outcome to your CRM.
A call, start to finish
What it sounds like.
A booking taken by text, because the caller could not talk.
- Callerhi do you do consultations for filler? cant call im at work
- GrepivWe do — a consultation is thirty minutes and free. Happy to book you in by text if that is easier.
- Calleryes please. evenings if possible
- GrepivWe run until seven on Thursdays. I have Thursday at six or next Monday at half five.
- Callerthursday 6
- GrepivBooked, Thursday at six with Nadia. I will send the address and what to avoid beforehand.
On the desk afterwards
Extracted from the transcript, no retyping.
- Interest: filler consultation
- Preference: evenings
- Appointment: Thu 18:00, Nadia
- Pipeline: Consultations
Questions
Med spas and salons, specifically.
01
Can a client book by text instead of talking?
Yes. AI SMS runs on the same numbers and can reply automatically, extract what you need, and create the lead from the conversation.
02
Does it send the booking details afterwards?
A post-call text can go out automatically when your condition matches, using a message template and the from-number you choose.
03
Can we take a thread over?
Every conversation lands in one inbox and AI replies can be switched off per thread, so a person can step in mid-conversation.
Constant
What never changes.
Whatever the trade, these four are the same, which is why one platform covers all of them.
- 01
Your numbers
You connect your own Twilio account and tag the lines Grepiv may use. Numbers you already have can be ported in, and they stay on your account whatever the trade.
- 02
Your script
Greeting, script, voice, transfer rules and duration cap are set per number. That is what makes a line sound like it belongs to your trade rather than to a call centre.
- 03
Your fields
You define what each call should extract and which lead fields it fills. Pipelines and custom fields are yours to name.
- 04
Your system of record
Pre-call enrichment and post-call workflows are plain HTTP, so the outcome lands in the case management system, agency management system, CRM or ATS you already run.
Other industries