Gyms and studios
The 9pm enquiry does not wait until Monday.
Most fitness enquiries arrive when the desk is unstaffed. Grepiv answers them, books the trial or the tour straight onto the calendar, and keeps texting on the same number until they walk in.
The problem
Trial enquiries arrive at 9pm and get answered on Monday.
The agent answers the enquiry, books the trial or the tour, and keeps the thread going by text. Nobody has to sit on the desk to catch an evening lead.
What Grepiv does on the line
- Cover evenings and weekends without staffing the desk
- Trials and tours booked straight onto the calendar
- Outbound follow-up when a trial does not convert
- One SMS thread on the same number for the whole journey
Pipelines you would name
Pipelines and custom fields are yours to define. These are the ones a desk in this trade usually ends up with.
- Trials
- Memberships
- Win-back
The outcome
Every call lands on the desk.
Whatever the agent captured on the call arrives as a lead in the pipeline you named, with the fields you asked for, ready for whoever picks it up.
| Name | Pipeline | Source |
|---|---|---|
| Dana Whitfield | Intake | Inbound call |
| Marcus Reyes | New quotes | Webhook |
| Priya Nair | Renewals | AI SMS |
| Tom Alderman | Intake | Outbound call |
Leads as they arrive, tagged with the pipeline and the source that created them.
Setup
Live in an afternoon.
The same five steps whatever the trade. Only the script and the pipelines differ.
01
Connect your numbers
Add Twilio credentials, fetch your inventory, and tag the lines Grepiv should use.
02
Write the agent
Script, greeting, voice, extraction fields, tools, and transfer rules. Per inbound number or outbound config.
03
Turn on texting
Attach an AI SMS config, and WhatsApp if you want it. Optional auto-reply on the same numbers.
04
Catch every lead
Pipelines and forms decide where a person lands. Webhooks and the dashboard both create leads.
05
Book and hand off
Appointments land on the calendar. Webhooks push the outcome to your CRM.
A call, start to finish
What it sounds like.
A trial enquiry at 9:20pm, with nobody on the desk.
- GrepivHi, Foundry Strength. How can I help?
- CallerDo you do a trial? I have not trained in a while.
- GrepivWe do — a free session with a coach so you are not thrown in. Have you trained with weights before?
- CallerYears ago, not recently.
- GrepivThat is completely normal. Are mornings or evenings better for you?
- CallerMornings, before work.
- GrepivI have Tuesday at seven or Thursday at half six with Marcus.
- CallerTuesday.
- GrepivBooked for Tuesday at seven with Marcus. I will text you the details and where to park.
On the desk afterwards
Extracted from the transcript, no retyping.
- Interest: free trial
- Experience: lapsed
- Preference: mornings
- Session: Tue 07:00, Marcus
- Pipeline: Trials
Questions
Gyms and studios, specifically.
01
Can it follow up if someone does not show?
An outbound config can dial new leads automatically, and conditional SMS can go out after a call when your rule matches.
02
Will bookings clash with classes?
Bookings are held inside your working hours, and round-robin assignment skips staff who already have something in that slot.
03
Do we need a new phone number?
No. Keep the number you already advertise — port it across to Twilio and connect the account, and Grepiv answers on it. The numbers stay on your account.
Constant
What never changes.
Whatever the trade, these four are the same, which is why one platform covers all of them.
- 01
Your numbers
You connect your own Twilio account and tag the lines Grepiv may use. Numbers you already have can be ported in, and they stay on your account whatever the trade.
- 02
Your script
Greeting, script, voice, transfer rules and duration cap are set per number. That is what makes a line sound like it belongs to your trade rather than to a call centre.
- 03
Your fields
You define what each call should extract and which lead fields it fills. Pipelines and custom fields are yours to name.
- 04
Your system of record
Pre-call enrichment and post-call workflows are plain HTTP, so the outcome lands in the case management system, agency management system, CRM or ATS you already run.
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