FAQ
Questions a buyer actually asks.
Short answers from the product. If it is not here, it is probably on Features or not shipping yet.
01
Do I keep my phone numbers?
Yes. Grepiv runs on Twilio, and the numbers stay on your own Twilio account — we never hold them. If you already have a number you want to keep, port it across to Twilio and carry on using it; if you are starting fresh, buy one there. Either way you add the account, fetch the inventory, and tag the lines Grepiv may use.
02
Can Grepiv be the receptionist for my business?
Yes, whatever the business. It answers on your own number day or night, greets callers your way, answers the questions you script, takes the caller's details with a summary of the call, books inside your working hours, and transfers to a person when a call needs one.
03
What does Grepiv actually do on a call?
It answers inbound, can place outbound, extracts fields you define, can transfer to a person, can text after the call, and can book an appointment. A pre-call webhook can load CRM context before hello.
04
Does it text on the same number?
Yes. AI SMS sits on the same lines that take the calls, so a customer texts the number they already have for you. WhatsApp is available as plain text on those numbers. Threads live in IQ Chat, including conversations that are not a lead yet.
05
Can it create a lead from a text?
Yes, when you enable lead creation on the SMS config. Buying or selling language in the thread can create a lead once. IQ Chat also lets a person take the thread over and turn AI off.
06
How do appointments work?
You can book from the calendar or from a live call. The voice agent can reschedule or cancel. Bookings stay inside working hours. When the AI assigns someone, staff rotate. On the calendar you can also pick a person.
07
Will it lock me into a CRM?
No. Pre-call enrichment and post-call workflows are HTTP. Lead intake is a tokenized POST. You point Grepiv at the system you already run.
08
Can I add my own pipelines?
Yes. Add pipelines named for how your desk works, such as Intake, Consultations, or Renewals, with your own custom fields, and choose which sources each form accepts.
09
What happens when the same person calls back?
Each inbound number decides: create another lead, merge the call onto the existing one, or skip. The lead also keeps a running summary that the next call reads back, so the agent opens knowing the last conversation. In the dashboard a duplicate phone or email is a warning, not a block.
10
How do I know a webhook actually fired?
Every attempt is logged: what was sent, what came back, the status code, and how long it took. Attempts that were skipped are logged with the reason, so a webhook whose conditions did not match is not mistaken for a broken one.
11
Is there a browser widget?
Yes. A branded WebRTC widget lets a visitor talk to the same voice agent from a site. It is in the product. It is not in the main sidebar yet.
12
What is not in the product yet?
Self-serve signup and billing, password reset, Inventory, a dedicated AI Agents hub, a global automations builder, standalone Numbers / SMS History / Recordings pages, custom voice upload, a WhatsApp template picker, and calendar reschedule or cancel from the week view.
13
How do I start?
Request a demo. There is no self-serve signup screen in the product, so we open the account with you and connect Twilio together. On the call we walk inbound, a lead, SMS, a booking, and the webhook handoff on a real line.