Comparison
Grepiv vs Smith.ai
Smith.ai sells AI answering plans and live, human receptionists. Grepiv is AI only, and adds outbound calling and two-way SMS and WhatsApp on the same numbers. Which fits depends on whether you want people on the phone or an AI desk you run yourself.
Facts checked October 28, 2026. We make Grepiv; every claim about another product links to that vendor’s own site.
The short answer
Choose Smith.ai if you want human receptionists, a free starting plan, or a packaged Clio integration. Choose Grepiv if you want the AI to also call new leads back and keep texting them on SMS or WhatsApp, with every call landing as a lead in your own pipelines.
What Smith.ai is
An answering service with two product lines: AI Receptionist plans priced per call, and live-staffed plans where North America-based receptionists answer 24/7. The AI can hand a caller to a human receptionist.
What Grepiv is
An AI communications platform: a voice agent on each of your lines, outbound AI calling, and two-way SMS and WhatsApp on the same numbers, with leads, pipelines and bookings in one dashboard.
Side by side
Grepiv vs Smith.ai
| Grepiv | Smith.ai | |
|---|---|---|
| Pricing | Quoted per account after a demo, based on call volume, numbers and integrations. No public price list. | AI Receptionist: free for 25 calls a month, Pro $150/month for 75 calls ($2.50 per extra call), Enterprise $500/month for 300 calls. Human plans from $300/month for 30 calls ($11.50 per extra call). |
| Trial | No self-serve trial. The demo runs on a real line. | Free AI plan for 25 calls a month. Money-back guarantee on human plans. |
| Human receptionists | No. AI only, with live transfer to your own team. | Yes. Live-staffed plans, and the AI can hand off to a human receptionist. |
| AI answers inbound calls | Yes. One agent per number, each with its own script, voice and language. | Yes. |
| AI outbound calls | Yes, including an automatic call to a new lead the moment it arrives, with lead sources you exclude never dialled. | Outbound calling on the human plans. Not stated for the AI plans. |
| SMS | Yes. Two-way AI SMS on the same numbers that take the calls. | Text follow-ups on the human plans, $0.50 per call. |
| Yes, plain-text WhatsApp on your numbers. | Not stated. | |
| Appointment booking | Yes, inside your working hours, with round-robin assignment. The voice agent can also reschedule or cancel. | Yes, through Calendly and Acuity. |
| Transfer to a person | Yes, on trigger phrases you set, with an announcement and retries. | Yes. |
| CRM integration | Any CRM over HTTP webhooks: a lookup before the call, tools during it, workflows after it. No packaged connectors such as Clio or HubSpot. | Packaged integrations including Clio, HubSpot, Salesforce and Zapier. |
| Your phone number | Runs on Twilio. Keep the number you advertise by porting it to your own Twilio account; the numbers stay yours. | Port your existing business number at no charge. |
| Setup | No code. Script, fields to capture and rules are set in the dashboard; the CRM handoff needs an endpoint on your side. | Done for you. |
Choose Smith.ai if
- You want a person, not only an AI, to be able to answer
- You want to start free and pay per call as volume grows
- You need a packaged Clio or HubSpot connector rather than webhooks
- Your calls are almost all inbound
Choose Grepiv if
- You want new leads called back automatically within seconds
- You want two-way SMS and WhatsApp on the same numbers as your calls
- You want each call to arrive as a lead with the fields you defined, in pipelines you named
- You want to look up the caller in your own system before the agent says hello
Questions
Grepiv vs Smith.ai, asked.
01
Is Grepiv cheaper than Smith.ai?
It depends on volume and is not something we can state from a price list: Smith.ai publishes per-call prices, and Grepiv quotes per account after a demo. Smith.ai's AI plans run from free for 25 calls a month to $500 a month for 300; its human plans start at $300 a month for 30 calls.
02
Does Grepiv have human receptionists like Smith.ai?
No. Grepiv is AI only. It transfers to a person on your own team when a call needs one, using trigger phrases you set, an announcement and retries.
03
Can Grepiv make outbound calls?
Yes. Outbound configs choose which leads are called and from which number, and can dial a new lead the moment it arrives. Sources you exclude, such as people who just called you, are never dialled.
Sources
Where these facts come from.
Vendors change plans often. Each was read on October 28, 2026; if something here is out of date, tell us at [email protected] and we will correct it.
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