Real estate
Never lose a portal lead to a viewing again.
Property enquiries do not wait. The buyer who calls while you are showing a flat calls the next agent ninety seconds later. Grepiv answers on your own number, runs your qualifying script, and books the viewing before the lead cools.
The problem
A portal enquiry goes cold in ten minutes, and you were at a viewing.
The line answers with your script, qualifies budget, area and timeline, then books the viewing. A new portal lead can trigger a call back before the person has finished browsing.
What Grepiv does on the line
- Auto-dial the moment a portal or site form creates a lead
- Budget, area and timeline captured as extracted fields
- Viewings booked inside working hours, round-robin across agents
- Two-way SMS so the thread continues after the viewing
Pipelines you would name
Pipelines and custom fields are yours to define. These are the ones a desk in this trade usually ends up with.
- Buyers
- Sellers
- Lettings
The outcome
Every call lands on the desk.
Whatever the agent captured on the call arrives as a lead in the pipeline you named, with the fields you asked for, ready for whoever picks it up.
| Name | Pipeline | Source |
|---|---|---|
| Dana Whitfield | Intake | Inbound call |
| Marcus Reyes | New quotes | Webhook |
| Priya Nair | Renewals | AI SMS |
| Tom Alderman | Intake | Outbound call |
Leads as they arrive, tagged with the pipeline and the source that created them.
Setup
Live in an afternoon.
The same five steps whatever the trade. Only the script and the pipelines differ.
01
Connect your numbers
Add Twilio credentials, fetch your inventory, and tag the lines Grepiv should use.
02
Write the agent
Script, greeting, voice, extraction fields, tools, and transfer rules. Per inbound number or outbound config.
03
Turn on texting
Attach an AI SMS config, and WhatsApp if you want it. Optional auto-reply on the same numbers.
04
Catch every lead
Pipelines and forms decide where a person lands. Webhooks and the dashboard both create leads.
05
Book and hand off
Appointments land on the calendar. Webhooks push the outcome to your CRM.
A call, start to finish
What it sounds like.
A portal enquiry, called back automatically forty seconds after the form landed.
- GrepivHi, this is the team at Prospect Row returning your enquiry about the flat on Marsden Street. Is now an alright moment?
- CallerYes, go ahead.
- GrepivLovely. So I can point you at the right things — what sort of budget are you working to, and which areas are you looking at?
- CallerUp to about four hundred thousand, and really just Marsden and the streets either side.
- GrepivGot it. And are you looking to move soon, or is this early days?
- CallerSoon. Our lease is up in March.
- GrepivThat is useful. I have viewings Thursday at half five or Saturday morning. Which suits?
- CallerSaturday.
- GrepivBooked for Saturday at ten with Priya. I will text you the address now.
On the desk afterwards
Extracted from the transcript, no retyping.
- Budget: 400,000
- Area: Marsden
- Timeline: March
- Viewing: Sat 10:00, Priya
- Pipeline: Buyers
Questions
Real estate, specifically.
01
Can it call a portal lead back automatically?
Yes. A lead arriving by webhook or API can trigger an outbound config immediately, so the callback happens while the enquiry is still fresh.
02
Will it book viewings around our availability?
Bookings stay inside the working hours you set, including per-weekday overrides, and rotate across agents so one person does not take every viewing.
03
Does it work with our CRM?
Post-call workflows are plain HTTP, so the outcome and every extracted field can be posted into whichever CRM you already run.
Constant
What never changes.
Whatever the trade, these four are the same, which is why one platform covers all of them.
- 01
Your numbers
You connect your own Twilio account and tag the lines Grepiv may use. Numbers you already have can be ported in, and they stay on your account whatever the trade.
- 02
Your script
Greeting, script, voice, transfer rules and duration cap are set per number. That is what makes a line sound like it belongs to your trade rather than to a call centre.
- 03
Your fields
You define what each call should extract and which lead fields it fills. Pipelines and custom fields are yours to name.
- 04
Your system of record
Pre-call enrichment and post-call workflows are plain HTTP, so the outcome lands in the case management system, agency management system, CRM or ATS you already run.
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